From providing more space to extensive cleaning, Delta has launched numerous measures to ensure a safe experience for customers and its people. As maintaining safety is the highest priority from the moment customers check in until they collect their bags during arrival, Delta is providing layers of protection throughout the journey to stay ready as the world prepares to travel and fly again.
In the airport
From the first steps into the airport, many measures are in place to ensure peace of mind, safety and encourage extra space:
- For a touchless check-in experience, Delta encourages customers to download the Fly Delta app to access a digital boarding pass.
- For the check-in lobbies, self-service kiosks, gate counters and baggage claim are thoroughly wiped down many times throughout the day. And, by June, Delta will be using electrostatic spraying in all airports the airline serves in the U.S.
- Given the success of electrostatic spraying on flights, Delta is also expanding the process to other key locations such as our lobbies, jetbridges and gatehouses.
- Plexiglass shields are being installed at all Delta check-in counters, in Delta Sky Clubs and at the gate counters across the U.S. by June as well.
- There will also be social distance markers in the check-in lobby, Delta Sky Club check in, at the gate and down the jetbridge to encourage customers to stand apart. Delta employees and messaging throughout the airport will be reminding customers to keep space, too.
- Additionally, customers will never be more than a few feet away from a hand sanitizer station which are available for use in check-in lobbies, at the gate, in Delta Sky Clubs and on all Delta-owned jet bridges.
- Delta Sky Clubs are also offering pre-packaged food similar to on-board snacks and other pre-packaged options like yogurt, breakfast energy bars, salads, hummus and pita chips, and sandwiches. Delta Sky Clubs continue to offer coffee, tea, soft drinks and select wine, beer and liquor. Shower service is temporarily suspended.
- Delta customers and customer-facing employees are required to wear masks to ensure an extra layer of protection.
- Delta is testing the distribution of customer care kits, available at all Delta ticket counters and gates starting June 5. The kits offer a hand sanitizer wipe, a mask and an informational card that details how the airline is transforming the industry standard of clean.
As customers board the flight, they’ll notice measures to promote distance:
- Delta adjusted the boarding process that encourages more space for safer travel by boarding all flights from back-to-front—reducing the instances of customers needing to pass by one another to reach their seats. The new process is limited to 10 customers at a time to minimize your contact with others.
- There’s more space for safer travel as middle seats and the sale of select aisle and window seats are blocked and seating are capped at 50% in First Class and 60% in other cabins to give customers more space and to reduce the number of customers on board.
- All automatic, advance Medallion Complimentary Upgrades have been paused and processing of any available upgrades will be at the gate instead.
- Every Delta flight is thoroughly sanitized prior to boarding using electrostatic sprayers. Following this process, cleaning crews complete an extensive checklist of cleaning procedures using this same high-grade disinfectant to wipe down personal and common areas of the cabin. If an aircraft doesn’t pass the spot check before customers get on board, Delta teams can hold the flight and call back the cleaning crew.
- The air on all aircraft is completely recirculated 10 to 30 times per hour with fresh, outside air or through industrial-grade HEPA filters, which extract more than 99.99% of particles, including viruses.
- Temporarily, Delta has streamlined the food and beverage offerings to reduce touchpoints. Snack bags are given out during flight attendants’ first pass through the cabin, a move inspired by flight attendants’ desire to deliver the best in-flight service while keeping customers safe and at ease.
Our commitment remains
“The (travel) experience is a very comfortable, a very safe experience, we have taken actions, even above and beyond what the CDC has recommended to ensure safety,” said Delta’s Chief Customer Experience Officer Bill Lentsch.
Delta continues to coordinate, evaluate and communicate with health experts, partners and healthcare industry leaders on best practices. Learn more about where Delta is flying in June and all the ways the airline is keeping customers safe here.